Cancellation and Refund
This Cancellation and Refund Policy (“Policy”) governs the terms and conditions under which you may cancel purchases and request refunds for any products or services provided by New Diet System by Dr. Zarna Patel (“Company,” “we,” “us,” or “our”) through the website located at https://newdietsystem.com (the “Website”).
By placing an order or using our services, you agree to be bound by this Policy.
1. Cancellation Policy
Orders for physical products cannot be cancelled once shipped.
To request a cancellation prior to shipment, please contact us within 2 hours of placing your order.
2. Refund Policy
a. Digital Products and Services
All sales of digital goods (e.g., eBooks, downloadable plans, or online consultations) are final and non-refundable.
In cases of accidental duplicate purchase or technical error, contact us within 12 hours for a case-by-case review.
b. Physical Products
We accept returns or exchanges of eligible physical goods under the following conditions:
Eligible for Refund:
Item is unopened, unused, and in original packaging
Return request is made within 7 calendar days of delivery
Product was not listed as “final sale” or “non-returnable”
Not Eligible for Refund:
Opened or Used
Perishable or time-sensitive goods
Items damaged due to misuse, neglect, or improper storage
Digital products or downloads
Gift cards
Return Process:
Call as soon as possible on contact number +919824317955 with subject line: “Product Return Request – [Order Number]”
Provide reason for return and supporting photos if the product arrived damaged
Await a return authorization and instructions
Important: Customers are responsible for return shipping costs unless the return is due to a defective, incorrect, or damaged item received. We recommend using a trackable shipping method.
Once the returned item is received and inspected, a refund (excluding original shipping fees) will be processed within 7–10 business days to your original payment method.
c. Defective, Damaged, or Incorrect Items
If your order arrives defective, damaged, or incorrect, you must notify us within 2-5 days of delivery on Contact number +919824317955, including:
Order number
Description and photos of the issue
We will offer a replacement or full refund upon verification.
3. Chargebacks
Initiating a chargeback without contacting us first is considered a breach of this Policy. We reserve the right to dispute such chargebacks and present supporting documentation.
4. Modifications
We may update this Policy at any time. Revisions will be posted on this page with an updated “Effective Date.” Continued use of our Services or products constitutes acceptance of any revised terms.
5. Contact Us
For any questions, cancellation, or refund requests, please contact:
New Diet System by Dr. Zarna Patel
Address: 205-A, Madhuram Apartment, near St. Kabir School, behind St Xavier’s Loyola School, Naranpura, Ahmedabad, Gujarat 380013
Phone: +91 9824317955