Shipping and Delivery

This Shipping and Delivery Policy (“Policy”) outlines the shipping practices of New Diet System by Dr. Zarna Patel (“Company,” “we,” “our,” or “us”) as they relate to physical product orders placed through https://newdietsystem.com (the “Website”).

By placing an order through our Website, you agree to the terms set forth below.

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1. Order Processing

• Orders are processed within 1–3 business days after successful payment.

• Orders placed after 12:00 AM (IST) or on weekends/holidays are processed the next business day.

• You will receive an order confirmation email upon purchase, followed by a shipping confirmation with tracking information once dispatched.

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2. Shipping Methods

We use both government postal services and private courier companies to ensure broad and efficient delivery coverage:

• India Post (Government Postal Service): Used primarily for remote or rural areas and 

• Private Couriers (e.g., Delhivery, DTDC, Blue Dart, etc.): Used for faster delivery in cities, metro areas, and serviceable pincodes.

Shipping method is selected automatically based on the destination address, service availability, and pincode. We aim to provide the most reliable and cost-effective delivery option for each order.

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3. Delivery Timelines

Estimated delivery times are based on location and shipping method:

Note: Delivery times are approximate and may vary due to logistics delays, weather, holidays, or government service disruptions.

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4. Shipping Charges

Shipping charges (if any) are calculated at checkout and are based on:

• Order weight and dimensions

• Destination location and pincode

• Shipping speed (standard/express)

Some products may qualify for free shipping during promotional periods or above certain order values.

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5. Tracking Your Order

Once your order is dispatched, we will email you the tracking number and courier details. You can use this to monitor your package status directly through the courier’s website or India Post tracking portal.

If you have not received tracking details within 72 hours of ordering, please contact us at +91 9824317955 

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6. Undelivered or Returned Packages

If a package is returned to us due to an incorrect address, refusal to accept, or non-availability at delivery, we will contact you. You may be required to pay additional shipping charges for re-delivery.

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7. Damaged, Missing, or Lost Packages

If your order is:

• Damaged on arrival

• Missing items

• Not delivered within the estimated time frame

You must notify us within 2 business days of delivery (or the estimated delivery date, if undelivered). Include your order number, delivery receipt, and photographs if applicable. We will investigate with the courier and offer a replacement or refund at our discretion.

 

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8. Modifications to This Policy

We reserve the right to update or modify this Policy at any time. 

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9. Contact Us

For any questions regarding shipping, delivery, or order status, contact:

New Diet System by Dr. Zarna Patel
205-A, Madhuram Apartment, near St. Kabir School, behind St Xavier’s Loyola School, Naranpura, Ahmedabad, Gujarat 380013
Phone: +91 9824317955